Program Assistant

Make a Difference Behind the Scenes: Join Our Human Services Team as a Program Assistant

Are you a detail-oriented, mission-driven professional who thrives in a dynamic environment? Dunn County Human Services is seeking a dedicated Full-Time Program Assistant to support the vital work of our Adult Protective Services and Crisis teams. In this role, you’ll serve as the administrative backbone of our department—handling critical tasks like client record processing, scheduling support, inbox management, and ensuring documentation compliance.

You’ll work closely with behavioral health and economic support teams, providing compassionate service to both clients and colleagues while maintaining the highest standards of confidentiality. Whether you're fielding calls, entering data, or helping us stay organized and responsive, your contributions will make a meaningful impact on the lives of vulnerable adults and families in our community.

If you're someone who brings accuracy, initiative, and heart to your work, we’d love to welcome you to our team.

Recruitment Timeline

Application Deadline: Thursday, August 7, 2025, at 11:59 PM

Application Review: August 8 – August 15

Candidate Notifications (Interview Invites): By Friday, August 15

In-Person Interviews:

• Wednesday, August 20

Anticipated Start Date (dependent on candidate availability):

• Tuesday, September 2

• Monday, September 15

• Monday, September 29

Primary Responsibilities

The following duties are primarily performed and are essential for this position.  Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position.  Other duties may be required and assigned.

• Assists in the recruitment, training, coordination and/or tracking compliance of volunteers, providers or others.
• Researches prior DHS service files for cross reference, etc.
• Maintains forms for staff, including creating additional forms, ordering State forms, copying forms, etc.
• Coordinates and assists with transportation of consumers.
• Maintains and complete and accurate files and performs general office work, as required.
• Attends various staff training or other meetings, as required.
• Performs other duties of a comparable level/type, as assigned.

Minimum Qualifications

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Associate Degree in a Human Services or other related field.
• Requires a minimum of two (2) years previous human services support experience.

• Valid driver’s license or the ability to travel between work locations.
• Prior to hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• Knowledge of computer operation and office productivity software.
• Basic and fundamental knowledge of human service functions, programs, and community resources.
• Basic understanding and fundamentals of the problems, issues and concerns faced by client population.
• Fundamentals of office/administrative procedures, practices and processes.

• Developing a rapport and client relationships.
• Oral and written communications.
• Implementing and maintaining unit/client files and records in accordance with requirements and departmental/unit policies.
• Training clients in personal care and daily living skills.
• Assisting clients locate and apply for resources or assistance.
• Assisting in recruiting, training and monitoring volunteer compliance.
• Performing general office clerical functions, as required.
• Using and operating general productivity software/applications (e.g. word processing, spreadsheets, email, browsers, etc.) or specialized applications utilized by the section.
• Performing records maintenance and clerical activities that require attention to detail and accuracy.
• Assisting department staff in conducting home visits, monitoring clients, supervising visitation, scheduling meetings, making transportation arrangements or transporting clients, as needed.
• Applying judgment and discretion in dealing with, monitoring and providing support services to consumer services.
• Learning and applying the rules, guidelines, techniques and methods of the department as it applies to providing services and meeting the needs of consumers in the section assigned.
• Applying departmental policies and procedures with respect to confidentiality.

• Establishing and maintaining working relationships with department staff, supervisors, and clients.
• Ability to establish and maintain effective and professional working relationships.
• Ability to follow Dunn County policies and procedures including those pertaining to confidentiality.

• Ability to prioritize and organize job assignments.

• Ability to manage time effectively, manage multiple projects, and complete work within established deadlines.
• Ability to work the allocated hours of the position.

• Ability to communicate clearly and effectively with other staff members, supervisors, and the general public in written and verbal form. 

• English skills (oral, written and comprehension) sufficient to effectively communicate with all internal and external customers.

• Ability to understand and effectively carry out verbal and written instructions.
• Must have ability to work accurately with attention to detail.
• Ability to prepare and maintain accurate and concise records and reports.

• Ability to make arithmetic computations using whole numbers, fractions and decimals.
• Ability to compute rates, ratios and percentages.

Physical and Work Environment

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.  Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Human Resources.  
 
PHYSICAL REQUIREMENTS

• Physical effort will typically require regular, but not continuous, exertion of objects weighing up to 25 pounds and/or infrequent exertion of objects weighing up to 50 pounds.

• Continuous speaking, hearing and using hands dexterously; work frequently requires sitting; and work occasionally requires standing, walking and reaching with hands and arms.
• Work has standard vision requirements.
• The physical and environmental hazards and risks associated with the job can be characterized as minimal.

• Work is generally in a moderately noisy location (e.g. business office, moderate traffic).

Equal Opportunity Employer

Dunn County is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

By applying for this position, you acknowledge that you have read our job posting in its entirety and meet the basic requirements outlined above. Dunn County looks forward to reviewing your application.